Frequently Asked Questions
What should I expect during my first visit? (what to bring, fees, when to arrive)
For your initial visit at our clinic, please arrive 10 minutes prior to your treatment time to fill out some Patient Intake Forms. Remember to bring your care card and payment (see forms of payment).
Where can I find parking?
There is paid parking at the back of the building. We are located across from Richmond Hospital, at the intersection of Gilbert Rd. and Westminster Hwy. Please see the location map under contact us.
What is your cancellation / no show policy?
We have a 24-hour cancellation policy with a full charge of the treatment cost.
Do I have to be referred by a doctor?
No, our physiotherapists, chiropractors and kinesiologists can assess and treat without referral by a doctor.
How many visits will I need?
The number of treatments will vary depending on the problem and individual. After a thorough assessment, the therapist will discuss their treatment plan for the rehabilitation process.
Questions about insurance and payment
Please check our frequently asked questions below. If you still have questions, please fill out the contact form and we will get back to you within 2-3 business days.
You can also call us at
604-232-0848 or email us at info@vancouverback.com
Yes. In fact, we are one of the few clinics approved by the ICBC Recovery Network to directly bill to ICBC so you won’t need to pay out of pocket. We require the following:
- Claim Number
- Date of MVA (Motor Vehicle Accidents)
- Personal Health Number
- Date of Birth
If it has been longer than 12 weeks since your accident, please call or email us to find out more.
Yes. We do direct bill to WCB, we require the following:
- Claim Number
- Date of Injury
- Personal Health Number
- Date of Birth
If it has been longer than 8 weeks since your accident, please call or email us to find out more.
No, we do not direct bills to extended health insurance companies. After you have paid for your treatment, we will provide you with a receipt which you can use to submit to your own extended insurance company.
We accept cash, cheque, or interac e-transfer.